Legal
HIPAA Notice
Your health information is protected under the Health Insurance Portability and Accountability Act (HIPAA). This notice summarizes your rights.
Teleclinic Holdings LLC ("TeleClinic") and the independent physicians who use our platform are "covered entities" or "business associates" as defined under HIPAA. We are required by law to maintain the privacy and security of your protected health information (PHI) and to provide you with this notice. For the full Notice of Privacy Practices, see our Notice of Privacy Practices.
1. What is protected health information (PHI)?
PHI is any information that can identify you and relates to your past, present, or future physical or mental health, the provision of healthcare services to you, or payment for healthcare. This includes your name, address, date of birth, diagnosis, prescription information, and any other health-related data you share with us.
2. How we use and disclose your PHI
We use and disclose your PHI for the following primary purposes, which do not require your separate authorization:
Treatment: Sharing your health information with the independent licensed physician who evaluates and treats you, and with our partner pharmacies to fulfill your prescription.
Payment: Processing billing for our services. We are a direct-pay service and do not submit claims to insurance carriers.
Healthcare operations: Quality assurance, compliance monitoring, and training — all handled under strict confidentiality.
We may also disclose PHI as required by law, for public health reporting, in response to court orders, or to avert a serious and imminent threat to health or safety.
3. Your rights under HIPAA
You have the following rights regarding your PHI:
Right to access: You may request a copy of your medical records and PHI. We will provide access within 30 days of a valid request.
Right to amendment: You may request corrections to your PHI if you believe it is inaccurate or incomplete.
Right to accounting of disclosures: You may request a list of disclosures of your PHI made in the past 6 years (excluding disclosures for treatment, payment, and operations).
Right to restrict use: You may request restrictions on certain uses and disclosures. We are not required to agree, but will comply if feasible.
Right to confidential communications: You may request that we communicate with you by alternative means or at alternative locations.
Right to a paper copy: You may request a paper copy of this notice at any time, even if you have previously agreed to receive it electronically.
4. Our duties
We are required by law to:
— Maintain the privacy and security of your PHI
— Provide you with this notice of our legal duties and privacy practices
— Follow the terms of the notice currently in effect
— Notify you in the event of a breach of your unsecured PHI
5. How to file a complaint
If you believe your privacy rights have been violated, you may file a complaint with us or with the US Department of Health and Human Services (HHS) Office for Civil Rights (OCR).
To file a complaint with us, contact support@tele.clinic or (917) 772-9936. We will not retaliate against you for filing a complaint.
To file with HHS OCR: hhs.gov/ocr/privacy/hipaa/complaints or call 1-800-368-1019.
6. Contact our Privacy Officer
For questions about your PHI or this notice, contact our Privacy Officer at Teleclinic Holdings LLC, 447 Broadway, 2nd Floor #3505, New York, NY 10013, support@tele.clinic, (917) 772-9936.
Questions? Contact Teleclinic Holdings LLC at support@tele.clinic or (917) 772-9936. Mailing address: 447 Broadway, 2nd Floor #3505, New York, NY 10013.