Privacy Policy

We collect the following categories of information:

Identifiers: Name, email address, phone number, date of birth, mailing address, and IP address.

Health information: Medical history, current medications, weight, height, and other clinical information you provide in our intake questionnaire. This information is also protected health information (PHI) under HIPAA.

Payment information: Credit card details are processed by our third-party payment processor (Stripe) and are not stored on our servers. We retain billing records and transaction history.

Usage data: Browser type, device type, pages visited, referring URLs, and clickstream data collected via cookies and analytics tools.

Communications: Records of messages you send to our support team or through the patient portal.

We use collected information to:

— Facilitate your telehealth consultation and connect you with an independent licensed physician

— Process your prescription and coordinate fulfillment with our partner compounding pharmacies

— Send you order confirmations, shipping notifications, and prescription renewal reminders

— Respond to your support inquiries and care team messages

— Improve our website, services, and clinical workflows

— Comply with legal obligations, including state telehealth regulations and pharmacy law

— Detect and prevent fraud, abuse, or unauthorized access

We do not sell your personal information. We share information only as necessary:

Independent physicians: Your health intake information is shared with the independent licensed physician assigned to your case for purposes of clinical evaluation and prescribing.

Compounding pharmacies: Prescription information is transmitted to our licensed 503A partner pharmacies for fulfillment.

Service providers: We use third-party vendors for payment processing (Stripe), cloud hosting, email delivery, and analytics. These vendors are contractually bound to use your data only to provide services to us.

Legal requirements: We may disclose information if required by law, court order, or regulatory authority.

We use cookies and similar technologies to operate our website, remember your preferences, and analyze traffic. Types of cookies we use:

Essential cookies: Required for the website to function. Cannot be disabled.

Analytics cookies: Help us understand how visitors use the site (e.g., Google Analytics). You may opt out via browser settings or the Google Analytics opt-out browser add-on.

Marketing cookies: Used to deliver relevant advertising. You can opt out via your browser or by visiting the DAA opt-out page.

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Medical records are retained for a minimum period required by applicable state law (typically 7–10 years). You may request deletion of non-medical personal data by contacting us at support@tele.clinic.

Depending on your state of residence, you may have the following rights:

— Access: Request a copy of personal data we hold about you

— Correction: Request correction of inaccurate personal data

— Deletion: Request deletion of personal data (subject to legal retention requirements)

— Opt-out of sale: We do not sell personal data

— Data portability: Request a machine-readable copy of your data

To exercise these rights, email support@tele.clinic with your name and request. We will respond within 45 days.

Our services are intended for adults 18 years of age and older. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us at support@tele.clinic and we will delete it promptly.

We use industry-standard security measures including 256-bit TLS encryption in transit, AES-256 encryption at rest, access controls, and periodic security audits. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security and are not responsible for unauthorized access resulting from your own negligence (e.g., sharing login credentials).

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on our website at least 30 days before the change takes effect. Your continued use of our services after the effective date constitutes acceptance of the updated policy.

For privacy-related questions or to exercise your rights, contact Teleclinic Holdings LLC at support@tele.clinic or 447 Broadway, 2nd Floor #3505, New York, NY 10013.